KnockDesk

door knocking tracker

Log the door they actually hit.

Knockdesk is field sales software for teams that sell in person. A door knocking tracker here is the status on the pin: Not Home, No Answer, the talk, the sale, and the Unverified visit badge when GPS is outside the knock radius. Nobody-home still counts as coverage. A tally in a thread is not a knock.

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Knock log

Sample

  • M418 Oak Ave2:14 PMMaya Chen · North turfAppointment
  • J22 Harbor Rd2:41 PMJordan Hale · North turfNot home

The pin

What door knock tracking keeps on the address

Door knock tracking in Knockdesk is the visit on the address, including when nobody is home. The visit row on this page is a sample. It is not a customer door. Coverage still moves when the outcome is Not Home.

Visit

Sample

Appointment

Maya Chen

Homeowner asked for a Thursday return. Recording marked kept.

The door

How a door to door tracking app logs the knock

A door to door tracking app has to write the pin while the rep is there. Knockdesk uses Start Knock for the timed visit, or Log visit for the outcome only. Both need GPS.

  1. 1Open the pin. Location must be on. Log visit will not start without GPS.
  2. 2Choose Start Knock for a timed visit at the door, or Log visit to save the outcome without the timed session.
  3. 3If you are farther from the pin than Location Verification Maximum Distance, default 100 meters, Log visit still saves. Unverified door knocks keep an Unverified visit badge.
  4. 4Pick the vendor if the pin has more than one, pick the outcome stage, add notes or follow-up when that stage requires them, then Complete visit.
  5. 5Not Home still counts as coverage. Do Not Contact and Invalid Address do not.

The product

Door statuses in the product

These are the door statuses in the product. Admins rename them on Outcome Stages. The behavior still follows the switches on that stage.

Door statuses in the product. Display names can change on Outcome Stages.
StatusOn the pin
Not HomeNobody-home. The visit saves. Coverage still counts.
No AnswerThe door was attempted. The visit saves.
Gated / No AccessThe rep could not reach the door.
Contact - Not InterestedA talk, no path forward.
Contact - InterestedCreates Lead can open a lead when that switch is on.
Contact - Call BackRequires Follow-up can force the next visit.
Appointment SetShow on Deal Board can add a deal column.
SoldA closed knock on that vendor.
Do Not ContactMarks as DNC takes the pin off coverage.
Invalid AddressMarks as Invalid. The pin is left out of coverage.
Business ClosedThe place is not a household you can work.
OtherA catch-all the admin can still rule.

The rule

Who can knock an unassigned place

Field prospecting is the org rule. Full lockdown, Semi lockdown, or Unrestricted. The territory switch Allow field prospecting only applies in Semi lockdown.

Field prospecting modes in the product.
ModeWhat a rep can do
Full lockdownStart a knock or log a visit only on pins assigned to them
Semi lockdownUnassigned places only inside territories that allow field prospecting
UnrestrictedStart a knock or log a visit anywhere

The sheet

Versus a spreadsheet

A sheet can list addresses. It does not keep unverified door knocks on the pin, and it does not treat Not Home as coverage. The table is an example, not a customer route.

Example only. These rows illustrate the product. They are not a customer result.
What you watchOn a sheetWhat Knockdesk does
The knockA checkmarkStart Knock or Log visit on the pin
Not HomeOften treated as a missCoverage still counts
GPS off the pinUsually blankUnverified visit badge, visit still saved
Do Not ContactA highlightMarks as DNC, pin left out of coverage
Unassigned porchAnyone can write itField prospecting allows, limits, or blocks it

Related

Related features

FAQ

Frequently asked questions

What is a door knocking tracker in Knockdesk?

It is the visit on the pin: Start Knock or Log visit, the outcome status, coverage for Not Home, and an Unverified visit badge when GPS is outside the knock radius.

Does nobody-home count as coverage?

Yes. Not Home still saves and still counts as coverage. Do Not Contact and Invalid Address do not count toward coverage.

What happens with unverified door knocks?

Log visit outside Location Verification Maximum Distance, default 100 meters, still saves. The toast says Unverified visit. The knock title can read Unverified visit log.

Start Knock or Log visit?

Start Knock is the timed visit at the door. Log visit saves the outcome only. Both need GPS. Log visit is the path that still writes unverified door knocks.

Can a rep knock a place that was never assigned?

Only if Field prospecting allows it. Full lockdown is assigned pins only. Semi lockdown allows unassigned places inside territories that allow field prospecting. Unrestricted allows anywhere.

Which door statuses exist?

Not Home, No Answer, Gated / No Access, Contact - Not Interested, Contact - Interested, Contact - Call Back, Appointment Set, Sold, Do Not Contact, Invalid Address, Business Closed, and Other. Admins can rename them on Outcome Stages.

Which plan includes door knock tracking?

Full desk is the only Knockdesk plan. It is Full desk. A free trial is not open.

The door

Bring the pin that only lives in a thread.

We will start the knock on the walkthrough and save Not Home, a talk, or an unverified visit on that address. Full desk is on the pricing page. A free trial is not open.

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