sales commission tracking software

Pay the rate that was live.

Knockdesk is field sales software, and sales commission tracking software is how that desk pays the rate effective when the sale is confirmed. It takes the vendor rate on that confirmation moment, then the default organization rate if the vendor has none, and it leaves the amount empty when neither exists. The product never invents a rate.

Book a Walkthrough

Field activity

Sample

Today · North ridge

418 Oak AveMaya Chen · 2:14 PMAppointment
22 Harbor RdJordan Hale · 2:41 PMNot home
90 Pine CtAlicia Brooks · 3:05 PMCallback

The job

What confirmation does with the rate

Commission tracking software fails the Friday the sheet and the vendor file disagree. Door to door commission tracking in Knockdesk matches the file to a won deal, then pays the rate effective at confirmation. A commission tracking app that guesses a rate is not this one. The product never invents a rate.

Rep days

Sample

Best day Tuesday · 82 knocks

The file

How a vendor file becomes a commission

A commission tracking system only helps if the confirmation moment picks the rate, and a missing rate stays missing. The file does not invent the amount.

1Set a vendor rate with an amount, a currency that defaults to USD, and an effective-from time that defaults to now. A newer rate closes the previous open window for that vendor.
2Set a default organization rate the same way, with no vendor on the row. It is used only when that vendor has no rate effective at confirmation.
3Confirm a won deal. The vendor is required. Manual confirmation is immediate and scored 100. A file row is processed only when its status matches the confirmation value you enter.
4Match the row to a won deal. The rep column must be the CRM email, exact. Names are not matched. An email match adds 40 to confidence, and an exact address adds 50. If no won deal qualifies, Knockdesk can create one when an active closed-won outcome stage exists, and that row is scored 95. If it cannot, the row errors and no commission is written.
5Confidence under the auto-confirm threshold goes to the review queue and is not confirmed. The threshold defaults to 80.
6Dispute leaves the ledger as it is. Void, when a commission row exists, writes a reversal of that amount times negative one.

The product

Settings in the product

The rate is chosen at confirmation, from rows you already saved. These are the settings in the product. Knockdesk does not fill a blank.

These settings come from the product. No default dollar amount ships with them.
Setting	In the product
Vendor rate	Amount with up to two decimals, currency USD when blank, and an effective-from time. Confirmation uses the row whose window contains that moment. A later rate does not rewrite it.
Default organization rate	A rate with no vendor, using the same effective window. Used when the vendor on the sale has no rate at the confirmation moment.
No rate	If neither rate exists, the amount stays empty and no commission row is written. The product never invents a rate.
Auto-confirm threshold	Default 80, and it can be set from 0 to 100. A match below it goes to the review queue and is not confirmed.
Rep match	The rep column must be the user's CRM email, exact. Names are not matched. An email match adds 40 to confidence.
Dispute	Sets the deal to disputed and leaves the ledger unchanged. A voided sale cannot be disputed. Resolve it by confirming again or by voiding it.
Void and reversal	A void stores a reason. When a commission row exists, it writes a reversal of that amount times negative one. A sale already voided cannot be voided again.

Two seats

What the manager pays and what the rep reads

An admin sets the rate and works the vendor file. A sales manager reads the ledger for the team they lead. A rep reads their own lines, including reversals.

Manager
An admin sets vendor rates and the default organization rate, uploads the file, confirms, disputes, voids, and works the review queue. A sales manager can open the report and the export only for reps on teams they lead. They cannot set a rate or void a sale.
Rep
A rep opens their own summary: net lifetime, gross commissions, reversals, this week, this month, and deals waiting in review. They do not set the rate, and an empty rate stays empty.

The sheet

Versus a spreadsheet

Commission management software in Knockdesk will not type a rate that was never saved. A spreadsheet will. The product never invents a rate. The table is an example, not a customer week.

Example only. The $120 is not a rate in the product. The 40, 50, 25, and 80 are the product rules.
Example	Number	What Knockdesk does
Vendor rate at confirmation	$120	Example amount. Used because that rate's window contains the confirmation moment.
Email plus exact address	90	40 for the email plus 50 for the exact address. At or above the default threshold of 80, so the row confirms.
Email plus minimum address score	65	40 plus 25. Under 80, so the row goes to the review queue.
No vendor rate and no default	Empty	The product never invents a rate. No commission row is written.
Void of the example commission	-$120	A reversal of the commission amount. The ledger keeps the original row and adds this one.

See the full feature list
Mapping, routes, the score, and pay sit on one list.
See what Full desk costs
The only plan is Full desk.
Draw the territory
A confirmed sale still belongs to turf inside a territory.
Set the driving order
The route is finished before the vendor file comes back.
Read the rep's day
The shift shows the field day. The rate is chosen later, at confirmation.
Replay the conversation
The visit on the file is the same conversation the desk can record.
Open the coaching
Coaching stays on the recording. It does not set the commission rate.
Score the outcome
The outcome that earned points is paid later, at the rate effective on the confirmation date.

FAQ

Frequently asked questions

What does sales commission tracking software do in Knockdesk?

It pays the vendor rate whose window contains the confirmation moment. If that vendor has no rate then, it uses the default organization rate. If neither exists, the amount stays empty.

Does Knockdesk invent a rate?

No. The product never invents a rate. A missing vendor rate and a missing default leave the compensation amount empty, and no commission row is written.

How does a vendor file match?

The rep column must be the user's CRM email, exact. Names are not matched. An email match adds 40 to confidence. An exact address adds 50. A match under the auto-confirm threshold, which defaults to 80, goes to the review queue.

What does dispute do?

Dispute sets the deal to disputed and leaves the ledger unchanged. A voided sale cannot be disputed. Resolving a dispute either returns the deal to confirmed or voids it.

What does a void write?

A void stores a reason. When a commission row exists, Knockdesk writes a reversal of that amount times negative one. A sale that is already voided cannot be voided again.

Who can see the ledger?

An admin works rates, the file, disputes, voids, and the review queue. A sales manager can read the report for reps on teams they lead. A rep can read their own summary, including reversals.

Which plan includes commission tracking?

Full desk is the only Knockdesk plan. It is Full desk. A free trial is not open.

The confirmation

See the rate that applies the moment you confirm.

Bring one vendor file and the rate that should apply. Full desk is on the pricing page. A free trial is not open. The walkthrough confirms one row and leaves a missing rate empty.