how the gps clock works in knockdesk
Clock in with location on
How the GPS clock works in Knockdesk is a clock-in that reads the phone. Knockdesk is field sales software. Turn the Active toggle on. The desk asks for location and writes the shift. Without location, clock-in will not start.
Book a Walkthrough- 1Allow location on the device. Clock-in will fail with Location access required to clock in if GPS is off.
- 2Turn the Active toggle on. The label moves from Inactive to Active, and the shift shows Clocked in.
- 3Start a route or a knock if Auto-Clock is on. Auto-Clock Settings can clock you in when starting a route or when starting a knock.
- 4Use Take Break when you stop, then End Break when you resume. Those controls show while you are clocked in and not on a route.
- 5Turn Active off to clock out. Location is read again on clock-out.
The shift
The clock is where the rep is, not a timesheet later
The Active toggle clock in is the start of the shift a manager can see. States include Clocked in, On route, At door, Knocking, On break, and Idle. Auto-Clock Settings also has break detection and end-of-day prompts. A crew that clocks in from the office and knocks across town leaves Friday with a shift that does not match the turf.
Active
The toggle clocks you in with latitude, longitude, and accuracy from the phone.
Auto-Clock
When starting a route and When starting a knock can turn the shift on without the toggle.
Break
Take Break and End Break sit under Active while you are clocked in and not on a route.
Related
After the shift is on
- Knockdesk help center
The knock and the route after the clock is on.
- Knockdesk pricing
The desk that holds the shift with the visit.
- Sales rep tracking
The live crew map that starts when the rep clocks in.
- How offline mode works
The knock still saves if the signal drops mid-shift.
FAQ
Frequently asked questions
How does the GPS clock work in Knockdesk?
The Active toggle clocks you in with the phone's location. Location access is required.
What is the Active toggle clock in?
Active is the on-duty switch. Inactive is Clocked out. The desk stores the GPS point with the clock-in.
Can the clock start without the toggle?
Yes, if Auto-Clock Settings is on for starting a route or starting a knock.
Why did clock-in fail?
Location was off. The desk needs location access to clock in.
Where do I change Auto-Clock?
Open Auto-Clock Settings. That screen also has break detection and end-of-day prompts.
The shift
Bring the day that never clocked in.
We will turn Active on during the walkthrough, with location, so the shift matches the turf.
Book a Walkthrough