how offline mode works in knockdesk
The knock still saves when the signal drops
How offline mode works in Knockdesk is a knock that still saves when the signal drops. Knockdesk is field sales software. A banner says you are offline and that knocks will be saved and synced when you reconnect. Keep logging the door. The queue uploads when the connection returns.
Book a Walkthrough- 1Keep the desk open on the device when you walk turf with weak signal.
- 2Log the knock the same way you do online: Start Knock or Log visit, then Complete visit.
- 3Watch the banner. It says you are offline and that knocks will be saved and synced when you reconnect.
- 4If a count appears, those knocks are pending. Leave the device on so the queue can upload.
- 5When the connection returns, wait for Syncing to finish. Open the knock later to confirm it is on the pin.
The queue
Offline is a save, not a pause
Knocks saved offline sit on the device until sync. Some pages are not available offline. A door you only write in a notes app never joins the queue. When the banner is gone and pending is zero, the visit is on the desk.
The banner
You are offline. Knocks will be saved and synced when you reconnect.
Pending
A count means knocks are waiting to sync. Syncing means the upload is running.
Not every page
Some screens stay unavailable offline. The knock you already started still saves.
Related
After you reconnect
- Knockdesk help center
The rest of the knock after the queue clears.
- Knockdesk pricing
The desk that receives the synced visit.
- How to log a knock
The same Start Knock and Log visit steps, online or off.
FAQ
Frequently asked questions
How does offline mode work in Knockdesk?
The knock saves on the device. It syncs when you reconnect. A banner tells you the queue is holding.
Are knocks saved offline?
Yes. Log the visit as usual. Pending means it is waiting. Syncing means it is uploading.
Can I open every page offline?
No. Some pages are not available offline. Work you already saved still syncs.
What if I close the app while pending?
The knock stays on the device. Open the desk again when you have signal so sync can finish.
Does offline change the outcome?
No. The outcome you picked is the outcome that syncs.
The signal
Bring the turf that drops mid-block.
We will log a knock on the walkthrough and show the offline banner, then the sync when the connection returns.
Book a Walkthrough