score a script after a knock
Score the script after the door
You score a script after a knock, once the recording is transcribed. Knockdesk is field sales software that checks each live script step as Used, Missed, Not applicable, or Could not check. A draft does not score talks. There is no whisper in the rep's ear while the door is still open.
Book a Walkthrough- 1Open Coach, then Scripts. An admin writes the script and publishes it. Write a script names each step, says when it counts, and can mark a step required. Publish needs at least one named step.
- 2A script picked for a team wins for that team. Leave teams empty for All teams. The outcome on the knock does not pick the script.
- 3Record the conversation after consent. The talk is scored against the live version from then on. Editing a live script publishes a new version. Past talks stay on the version that scored them.
- 4Open Coach, then Knocks, and open the talk. Each step shows Used, Missed, Not applicable, or Could not check, with the quote that shows it.
- 5A manager or an admin can change the counted result. Counted result and Reason are required. Save override keeps that change. It does not re-run the score.
- 6Only a required step can raise a coaching case. Needs review waits until at least 5 talks count as Used or Missed and the use rate is under 50 percent.
After the door
What the score is, and what it is not
The score is a check on the recording. Keywords and when-it-counts guide the scorer. It still judges the conversation, not exact words. The live script also shows in Knowledge and on the rep's next-door card. That brief is not a prompt during the talk.
Script steps
Sample
1. Opener
7 of 9 talks
2. Clarify the objection
3 of 9 talks
3. Ask for the appointment
5 of 9 talks
Used
The step showed up in the talk.
Missed
The step should have shown up and did not.
Not applicable
The step never came up, so it is not a miss.
Could not check
The recording or transcript could not decide.
Related
Keep going from here
- Knockdesk help center
The rest of the task list on this desk.
- AI sales coaching
How a recorded talk becomes a closed action.
- Use the coaching inbox
The cases that open when a required step is missed.
- Knockdesk pricing
Full desk is the only plan on this desk.
FAQ
Frequently asked questions
When is a script scored?
After the recording is transcribed. A draft does not score talks. New talks use the live version.
Can I score a talk while the rep is still speaking?
No. There is no live whisper. The score waits until the door is done.
Which script is used for a team?
A script picked for that team wins. All teams covers everyone else. The outcome does not pick the script.
Does an override re-score the talk?
No. Save override changes the counted result and needs a reason. The original score is not run again.
Which misses open a case?
Required steps only, after at least 5 counted talks (Used plus Missed) and a use rate under 50 percent.
Hear the talk
Bring a recording you want scored.
Book a Walkthrough and we will publish a step, open the talk, and read Used or Missed with you. A free trial is not open.
Book a Walkthrough