salesforce maps mobile app retirement
What the Salesforce Maps mobile app retirement actually ended
Salesforce Help states that Salesforce is retiring Salesforce Maps Live Tracking Mobile feature subscriptions, and that existing subscriptions were honored through August 31, 2026. After that date, reps can no longer generate new geolocation data. That is the Salesforce Maps mobile app retirement in scope here. Desktop Salesforce Maps and Consumer Goods Cloud subscriptions continue. Knockdesk is field sales software for the door-to-door desk that still has to log the visit after the mobile track ends.
Book a Walkthrough| Event | Date | What ended | What continues |
|---|---|---|---|
| Salesforce Maps Live Tracking Mobile subscriptions | August 31, 2026 | New geolocation data after this date | Salesforce Maps and Consumer Goods Cloud desktop subscriptions |
| Standalone Salesforce Maps mobile app | August 31, 2026 | Support, updates, and store availability | Desktop Maps |
| Maps Mobile tab in the Salesforce Mobile App | After the standalone app retirement | Offline mode is not supported | Field access to Maps data on a connection |
Territory, turf, and the knock stay on one Full desk seat.
Book a WalkthroughThe scope
What the Salesforce Maps Live Tracking retirement covered
The Salesforce Maps Live Tracking retirement is a subscription change, not the end of Salesforce Maps. Salesforce Help says Salesforce is retiring Salesforce Maps Live Tracking Mobile feature subscriptions. Existing subscriptions were honored through August 31, 2026. After that date, reps can no longer generate new geolocation data. Desktop Salesforce Maps and Consumer Goods Cloud subscriptions continue.
| In scope | What Salesforce Help says |
|---|---|
| Salesforce Maps Live Tracking Mobile | Feature subscriptions retired. Existing subscriptions honored through August 31, 2026 |
| After August 31, 2026 | Reps can no longer generate new geolocation data |
| Desktop Maps and Consumer Goods Cloud | Those subscriptions continue |
| Live Tracking Mobile editions | Salesforce Maps Live Tracking - Mobile, including Enterprise, Performance, Professional, and Unlimited |
| Consumer Goods Cloud Retail Execution | Some Retail Execution subscriptions are in scope, including Contractor and Field Sales editions |
| Other Retail Execution and Consumer Goods Cloud Sales editions named | Retail Execution Merchandiser and Strategic Sales; Consumer Goods Cloud Sales Einstein 1 and Agentforce 1 |
| Entire Salesforce Maps product | Not discontinued. Desktop Maps continues |
Territory, turf, and the knock stay on one Full desk seat.
Book a WalkthroughThe standalone app
The Salesforce Maps mobile app retirement date
Salesforce Help sets the standalone Salesforce Maps mobile app retirement at August 31, 2026. Desktop Maps is not impacted. Salesforce tells teams to move field users to the Maps Mobile tab in the Salesforce Mobile App. After that date, Salesforce no longer provides support, updates, or store availability for the standalone app.
| Point | What Salesforce Help says |
|---|---|
| Standalone Salesforce Maps mobile app | Retired August 31, 2026 |
| Desktop Maps | Not impacted |
| Where Salesforce points field users | The Maps Mobile tab in the Salesforce Mobile App |
| App stores | Removed from the Apple App Store and Google Play Store on the retirement date |
| Existing installs | May remain on devices. Salesforce cannot guarantee continued functionality without migration |
Territory, turf, and the knock stay on one Full desk seat.
Book a WalkthroughOffline
Salesforce Maps Live Tracking Mobile needed the standalone app
Salesforce Maps Live Tracking Mobile required the standalone Maps app. Salesforce Help says that standalone app, a requirement for Live Tracking, retired on August 31, 2026. The Maps Mobile tab in the Salesforce Mobile App does not support offline mode. An internet connection is required there.
| Point | What Salesforce Help says |
|---|---|
| Salesforce Maps Live Tracking Mobile | Required the standalone Salesforce Maps mobile app |
| Standalone app | Retired August 31, 2026 |
| Maps Mobile tab | Does not support offline mode |
| Connection | An internet connection is required on the Maps Mobile tab |
Territory, turf, and the knock stay on one Full desk seat.
Book a WalkthroughAfter the track
A Salesforce Maps Live Tracking alternative that still logs the door
A Salesforce Maps Live Tracking alternative for a door-to-door crew is a desk that can still take the knock when the phone has no signal. Knockdesk is field sales software for that job. The sample rows on this band are 418 Oak Ave at 2:14 PM, appointment, and 22 Harbor Rd at 2:41 PM, not home. Those rows are a sample, not a customer's day.
Knock log
Sample
- M418 Oak Ave2:14 PMMaya Chen · North turfAppointment
- J22 Harbor Rd2:41 PMJordan Hale · North turfNot home
Related
Keep going from this retirement guide
- Salesforce Maps alternatives
The alternatives page when the map was an add-on and the week is still a territory.
- Field sales guides
The hub that lists this retirement page and the buyers guide.
- Field sales software buyers guide
How to choose the next desk, without becoming a feature dump.
- Full desk pricing
One Knockdesk plan: Full desk.
- Field sales software comparison
The comparison hub when you want columns next to this retirement note.
FAQ
Frequently asked questions
What is the Salesforce Maps mobile app retirement?
Salesforce Help sets the standalone Salesforce Maps mobile app retirement at August 31, 2026. Desktop Maps is not impacted. Teams are told to use the Maps Mobile tab in the Salesforce Mobile App.
What is the Salesforce Maps Live Tracking retirement?
Salesforce Help says Salesforce is retiring Salesforce Maps Live Tracking Mobile feature subscriptions. Existing subscriptions were honored through August 31, 2026. After that date, reps can no longer generate new geolocation data.
Did Salesforce discontinue all of Salesforce Maps?
No. Salesforce Help says Salesforce Maps and Consumer Goods Cloud desktop subscriptions continue. This page does not treat the entire Salesforce Maps product as discontinued.
What is a Salesforce Maps Live Tracking alternative?
A Salesforce Maps Live Tracking alternative for a door-to-door crew is a desk that can still log the visit offline. Knockdesk is field sales software for that job on Full desk.
Does Salesforce Maps Live Tracking Mobile still generate new location data?
Salesforce Help says that after August 31, 2026, reps can no longer generate new geolocation data from Salesforce Maps Live Tracking Mobile.
Does the Maps Mobile tab work offline?
Salesforce Help says the Maps Mobile tab in the Salesforce Mobile App does not support offline mode. An internet connection is required.
How much does Knockdesk cost?
Full desk is on the pricing page. A free trial is not open. Book a walkthrough.
After the pin
Log the knock after the mobile track ends.
Knockdesk is the door-to-door desk with offline knocks on Full desk. A free trial is not open. Book a walkthrough.
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