# The mark does not overwrite the outcome

A sales script adherence study that ties national adherence to close rate is not stated publicly. Knockdesk is field sales software. Coach marks each of six steps used, missed, not applicable, or could not check, and that mark does not overwrite the outcome the rep logged. Knockdesk does not publish a national knock dataset.

## Used or missed sits beside the outcome

After a recording, Coach can mark a step used, missed, not applicable, or could not check. A used opener and a missed close can sit on the same talk. The appointment, the sale, or the other outcome the rep logged stays where they logged it. The score does not replace that outcome. If you came for a sales script adherence study with a national close-rate lift, that figure is not stated publicly.

**Used.** The step was on the talk. The mark does not overwrite the logged outcome.

**Missed.** The step was absent. Missed does not overwrite the logged outcome.

**Not applicable.** The step did not belong on that talk. It stays out of the used-or-missed read.

**Could not check.** Coach could not check the step. The logged outcome still stands.

**Consent first.** Recording is opt-in. Consent comes first. Skip tape still logs the visit.

**The six steps.** Opening, rapport, discovery, presentation, objections, and close.

## Six steps, with the outcome left in place

Teach the talk as opening, then rapport, then discovery, then presentation, then objections, then close. Coach marks a step used, missed, not applicable, or could not check. A count on the script panel is not a national adherence figure. A national adherence-to-close study is not stated publicly. Close rate, when you compute one for your own crew, is closes divided by the conversations or appointments you name. You must name the denominator. The Coach score does not replace the logged outcome.

## Keep the score beside the visit

- [Field sales guides](/guides): The guides hub for the talk, the turf, and the logged visit.

- [Full desk pricing](/pricing): Full desk is on the pricing page.

- [Script adherence](/glossary/script-adherence): The glossary entry for the six Coach steps and the outcome that stays.

- [Coach](/coach): Where a published script is marked used, missed, not applicable, or could not check.

- [Do sales contests work](/research/sales-contest-impact): Contests on this desk read knocks already logged. A national lift is not stated publicly.

## FAQ

### Is there a sales script adherence study with a national close-rate lift?

A national adherence-to-close study is not stated publicly. If you came for a sales script adherence study with that lift, this page does not have it. Knockdesk does not publish a national knock dataset.

### What are the six Coach steps?

Opening, rapport, discovery, presentation, objections, and close.

### What can Coach mark on a step?

Coach marks a step used, missed, not applicable, or could not check.

### Does used or missed overwrite the outcome?

No. Used or missed does not overwrite the logged outcome. The score does not replace the logged outcome.

### Do I have to record the talk?

Recording is opt-in. Consent first. Skip tape still logs.

### What does Knockdesk cost?

Full desk is on the pricing page. A free trial is not open.