# Fiber sales software for the list that moved

You are looking for fiber sales software because the serviceability list changed and Friday still paid the wrong vendor. Knockdesk is field sales software for crews that walk a territory, log the knock on the pin, and reverse a cancelled install on the ledger. The turf cards on this page, North ridge and Harbor loop, are a sample. They are not a customer result.

## How these teams sell fiber

Fiber sales on this desk is the knock, the vendor on that turf, and the install that still has to confirm. A fiber sales app that lives in a group chat cannot tell you which list the rep used at 418 Oak Ave. Fiber door to door sales software has to write the visit when the door closes, including Not Home. If the office still says fiber sales d2d, the visit still has to land on the pin. The knock rows here are a sample. They are not a customer Friday.

## Problems managers run into

ISP door to door sales software fails the week two vendors share one crew and the file does not match the turf. These are the jobs that stall fiber without a desk, written as problems, not as quotes.

**Serviceability lists change.** A house that was buildable on Monday is not on Tuesday's file. If the list never gets imported onto the territory, reps knock addresses the vendor will not take.

**Several ISP vendors on one crew.** One crew can run more than one vendor. If each turf does not carry its own vendor, Friday pays the rate that was easiest to remember.

**Cancelled installs reverse commissions.** An install that never happens still sat on the board as won. The ledger has to take that pay back. A chat thread cannot write the reversal.

**New-market launches.** A launch week adds turf, new pins, and reps who have not finished onboarding. Knocks can start. The game you run on that launch still needs a format and a rule for who scores.

## How Knockdesk is set up for fiber

A manager configures outcome stages for this vertical. They add the labels the rep picks after End Knock, including Creates Lead and Show on Deal Board when the stage should open a household or a deal column. Draw the territory, cut turf inside it, and put one vendor on each pack. When the serviceability list changes, import a CSV or Excel file onto that territory and vendor. Telecom field sales software on this seat is that same setup: turf, knocks, and the vendor rate, not a separate ISP product. Full desk is the only Knockdesk plan. A free trial is not open.

| Piece | What the manager does |
| --- | --- |
| Outcomes | Open Outcome Stages and add the fiber labels the crew actually uses. Set Creates Lead, Requires Notes, Requires Follow-up, Marks as DNC, or Show on Deal Board on each stage. |
| Territory and turf | Draw the territory, then cut turf by lasso, by a CSV of addresses, or from pins already on the map. Assign the turf to a field rep. |
| Vendors | Put one vendor on each turf so a crew can run more than one ISP without mixing rates. |
| Serviceability list | Import a CSV or Excel file on Import leads. Territory and vendor are required. This is a file import, not a connection to another product. |
| Full desk | Full desk. No other Knockdesk tier. |

## Record the door, then score four fiber steps

Consent comes first. The rep picks Verbal Consent, Written Consent, or Will Record Consent, then Start Recording, or Skip Recording to keep the knock with no file. After the talk, coaching scores the script a manager published for this crew. A draft does not score. Knockdesk does not whisper while the door is open. The script steps on this page are a sample. Publish four fiber steps like these.

1. Confirm the address is on this week's serviceability list before you pitch the offer.
2. Name the ISP vendor on this turf and the offer that belongs to that vendor.
3. Set an install window the household can keep, and write it on the visit.
4. Recap next steps, who to call, and that a cancelled install still has to hit the desk.

## A contest that fits a launch crew

A new-market launch needs a game the field can see. Territory War is the format that fits that week, and only an admin can start it. Pick knocks or appointments, set prizes, save the draft, then Activate and Make it live. A new rep can log knocks before they finish onboarding. Contest eligibility can still require finished onboarding. Knockdesk has 9 formats: Sprint, Marathon, Head to head, Team battle, Custom Team Challenge, Territory War, Survivor, Achievement race, and Bracket.

## Commissions, vendors, and chargebacks

Confirmation uses the vendor rate that was live at that moment. If that vendor has no rate, Knockdesk uses the default organization rate. If neither exists, the amount stays empty. The product never invents a rate. A cancelled install is a void, not a chat. Void, when a commission row exists, writes a reversal of that amount times negative one. Dispute leaves the ledger as it is until you confirm again or void.

| Job | What Knockdesk does |
| --- | --- |
| Vendor rate | Amount, currency USD when blank, and an effective-from time. Confirmation uses the window that contains that moment. |
| Default organization rate | Used only when the vendor on the sale has no rate at confirmation. |
| Confirm | The vendor is required. A file row matches on the rep's CRM email, exact. Names are not matched. |
| Chargeback on a cancelled install | Void stores a reason and writes a reversal. A sale already voided cannot be voided again. |
| Dispute | Sets Under dispute and leaves the dollars already written. Resolve by confirming again or by voiding. |

## Compliance on a fiber knock

This page is general information, not legal advice. Knockdesk keeps the visit on the address so a manager can see what was logged. It does not issue a city permit and it does not ask the homeowner for consent. The rep does.

**Recording consent.** Enable Recording asks how consent was obtained before Start Recording. Skip Recording continues the knock with no file.

**Do Not Contact.** Mark DNC on the pin, or complete a stage with Marks as DNC. Those pins stay out of coverage.

**Unverified visits.** Outside Location Verification Maximum Distance, default 100 meters, Log visit still saves with an Unverified visit badge.

**The list you imported.** A CSV is a snapshot. When the serviceability file changes, import it again onto the territory and vendor.

## Keep going from this fiber page

- [All door-to-door industries](/industries): Fiber sits next to pest, solar, and the other crews on that hub.

- [Open the canvassing desk](/canvass): The phone a fiber rep uses at the door, including offline.

- [Read Full desk pricing](/pricing): One seat is Full desk.

- [Pest control crews](/industries/pest-control): Summer rosters and first-service cancels on the same kind of desk.

- [Solar setter and closer crews](/industries/solar): Handoff, sit rate, and a longer cycle than an install set.

- [Draw the territory, cut the turf](/features/sales-territory-mapping): Polygon, zip, or county, then a vendor on each pack.

- [Pay the rate that was live](/features/commission-tracking): Vendor rate at confirmation, then a reversal when you void.

- [Run the launch on Compete](/compete): Territory War stays with admins. The other eight formats sit there too.

## FAQ

### What does fiber sales software do in Knockdesk?

It is the territory, the turf with one vendor, the knock on the pin, the recording after consent, and the commission that reverses when a cancelled install is voided. Knockdesk is field sales software. Full desk is on the pricing page.

### Can one crew run more than one ISP vendor?

Yes. Cut turf inside the territory and put one vendor on each pack. Confirmation uses that vendor's rate. If the vendor has no rate, the default organization rate is used. If neither exists, the amount stays empty.

### How do I handle a serviceability list that changed?

Import a CSV or Excel file on Import leads. Territory and vendor are required. Map the columns, then geocode. Download a failures file if rows do not import. Knockdesk does not connect to another product to refresh that list.

### Does onboarding block fiber knocks?

No. Onboarding does not block knocks. A contest can still require finished onboarding before a rep scores in that game.

### Is this ISP door to door sales software or telecom field sales software?

Both jobs sit on the same Full desk seat. ISP door to door sales software here is the vendor on the turf. Telecom field sales software here is territory, knocks, recording, contests, and commissions together.

### Is there a free Knockdesk plan or a trial?

No. Full desk is the only Knockdesk plan. It is Full desk. A free trial is not open. Book a walkthrough and bring the serviceability file you already run.