# The rep confirms consent. Then the file starts.

How recording consent works in Knockdesk is a prompt the rep answers before the mic starts. Knockdesk is field sales software. Enable Recording? asks how consent was obtained. The choices are Verbal Consent, Written Consent, and Will Record Consent. Knockdesk does not ask the other party for you.

## Consent is a choice the rep makes

Verbal, written, or will record consent is the stop on Enable Recording. The score later is a read of the talk for coaching. It does not overwrite the outcome the rep logged. A file that starts before anyone agreed is not a coaching asset. It is a risk.

## After consent is saved

- [Knockdesk help center](/help): The rest of the knock after the prompt.

- [Knockdesk pricing](/pricing): The desk that stores the consent with the file.

- [Conversation recording](/features/conversation-recording): The feature page for the file that starts after consent.

- [How to record a conversation](/help/record-a-conversation): Start Recording after the consent choice.

## FAQ

### How does recording consent work in Knockdesk?

The rep confirms Verbal Consent, Written Consent, or Will Record Consent on Enable Recording before Start Recording.

### Does Knockdesk ask the homeowner?

No. Knockdesk does not show a banner to the other party. The rep asks, then confirms the type.

### What is Will Record Consent?

Will Record Consent means the rep will verbally ask and record that consent on the file.

### Can I start a knock without recording?

Yes. Skip Recording continues the visit with no file.

### Does consent change the score?

No. Consent starts the file. The score is a later read of the talk. The logged outcome stays.