# Start the file after consent

How to record a conversation in Knockdesk is a file that starts after the rep confirms consent. Knockdesk is field sales software. Choose Start Knock. When recording is on for the desk, Enable Recording? appears. Pick how consent was obtained, then Start Recording, or choose Skip Recording.

## The recording is the visit you can hear again

Enable Recording at the door is the stop before the mic. Verbal Consent, Written Consent, and Will Record Consent are the three choices. Skip Recording still logs the knock. A one-on-one without a file is a story. The outcome the rep logs stays the outcome.

## After the file is saved

- [Knockdesk help center](/help): Consent, outcomes, and the rest of the knock.

- [Knockdesk pricing](/pricing): The desk that keeps the recording with the visit.

- [Conversation recording](/features/conversation-recording): The feature page for the file after the door.

- [How recording consent works](/help/recording-consent): The three consent choices before Start Recording.

## FAQ

### How do I record a conversation in Knockdesk?

Start Knock, confirm consent on Enable Recording, then Start Recording. Skip Recording continues with no file.

### When does Enable Recording appear?

When conversation recording is on for the desk and the device can record. It opens before the knock continues.

### Can I skip the recording?

Yes. Skip Recording logs the visit with no file.

### How long is a recording kept?

30 days, unless a manager or admin marks it kept.

### Does the recording change the outcome?

No. The outcome the rep logged stays the outcome.