# Dispute, then void or restore

You resolve a commission dispute on the deal, under Sale confirmation. Knockdesk is field sales software that can mark a confirmed sale Under dispute, leave the ledger unchanged, then restore it or void it. Void, when a commission row exists, writes a reversal of that amount times negative one. Only an admin confirms, disputes, and voids.

## What each action does to pay

Dispute is a hold. The dollars already written stay put, and the sale drops out of totals until you resolve it. Void is the write that flips the amount. Do not treat dispute as a reversal. If Friday's file is wrong, dispute first, then void only when the sale should not pay.

**Dispute.** Sets Under dispute and leaves the ledger as it is. Needs a reason. A voided sale cannot be disputed.

**Resolve by confirming.** Restores the sale to confirmed. The hold ends. Totals include it again.

**Void and reversal.** Stores a reason. When a commission row exists, it writes that amount times negative one. It cannot run twice.

## Keep going from here

- [Knockdesk help center](/help): The rest of the task list on this desk.

- [Commission tracking](/features/commission-tracking): The rate that sat on the sale before the dispute.

- [How commission rates are applied](/help/commission-rates): The live rate confirmation used.

- [Knockdesk pricing](/pricing): Full desk is the only plan on this desk.

## FAQ

### Does a dispute reverse the commission?

No. Dispute leaves the ledger as it is and excludes the sale from totals until you resolve it.

### What writes the reversal?

Void, when a commission row exists. It writes that amount times negative one and stores a reason.

### Can I dispute a voided sale?

No. A voided sale cannot be disputed. A sale already voided cannot be voided again.

### Who can dispute or void?

An admin. A sales manager can read the report for teams they lead. A rep reads their own lines, including reversals.

### How do I end a dispute?

Resolve it by confirming again, or by voiding it with a reason.