# Work the talks in the inbox

You use the coaching inbox to pick the next action after scored talks, not to whisper at the door. Knockdesk is field sales software that lists required-step misses on a board: Needs review, Active, Awaiting evidence, Improved, and Escalation. An admin sees the organization. A sales manager sees the teams they lead.

## Where a case sits after you assign it

The inbox is empty until recorded talks are scored against the live script. If the window is quiet, pick a wider range or jump to the latest scored talks. A card is one rep, one script version, and one step.

**Needs review.** Step misses nobody has acted on. Open the card and choose the next action.

**Active.** A lesson or field practice is under way, with a due date when you set one.

**Awaiting evidence.** The lesson is done. Later talks are being checked against the used count you set.

**Improved.** The step showed up in later talks at the rate you asked for.

**Escalation.** The step is still missing after the lesson. Plan a 1:1 with the rep.

## Keep going from here

- [Knockdesk help center](/help): The rest of the task list on this desk.

- [AI sales coaching](/features/ai-sales-coaching): How a miss becomes a closed action.

- [Score a script after the knock](/help/score-a-script): The score that fills this inbox.

- [Knockdesk pricing](/pricing): Full desk is the only plan on this desk.

## FAQ

### Who can open the coaching inbox?

An admin or a sales manager. A field sales rep is sent to their own Coaching page, not this board.

### Why is the inbox empty?

It fills when recorded talks are scored against the live script. Widen the window or jump to the latest scored talks.

### What does Choose next action assign?

Learn and apply, Lesson only, Field practice, or Manager 1:1. The first two need a published lesson.

### When does a case become Improved?

After the later talks you set are in, and enough of them use the step. Too few uses move it to Escalation.

### Does the inbox coach during the door?

No. The board waits for scored talks. There is no whisper while the conversation is still going.