# How to verify sales rep visits at the door

How to verify sales rep visits is to treat a knock at the door as the visit, because Clocked In is not Knocking and a knock not at the door stays unverified. Knockdesk field sales software holds that visit under the sales route planning pillar.

## A clock-in is not a knock at the door

Verified check ins are visits logged at the pin. Auto-Clock can start the shift. It does not stand the rep at the door. A manager who treats Clocked In as Knocking will count a drive as a visit. A knock not at the door is unverified, and the visit can still remain on the pin.

**Clocked In.** Clocked In means the shift started. It does not mean a door was knocked.

**Auto-Clock.** Auto-Clock can clock the rep in on a route or a knock. The visit is still a separate log on the pin.

**Off the door.** A knock not at the door is unverified. Log visit outside the knock radius still saves, with an Unverified visit badge.

**The badge.** You read the shift state and the visit. An unverified knock stays on the pin with that badge.

## Fair monitoring of the knock they logged

The phone tells the rep that location is on so a knock at the door can be verified while they are clocked in. A manager reads Clocked In, Knocking, and an unverified visit that was not at the door. That is fair monitoring, not covert surveillance. The deal you review still starts as that visit. Full desk is on the pricing page. A free trial is not open.

## Keep going from this visit how-to

- [Sales route planning](/guides/sales-route-planning): The pillar for the route the verified visit sits on.

- [Sales rep tracking](/features/sales-rep-tracking): The live shift, Clocked In versus Knocking, and an unverified streak.

- [Field sales time tracking](/features/field-sales-time-tracking): The GPS clock and Auto-Clock, which still do not replace the knock.

- [Door to door sales laws](/laws): The laws hub for the visit, separate from how the desk marks a knock unverified.

- [Set the weekly visit target](/guides/how-to-set-sales-quotas): Count visits you can verify, not a clock-in with no door.

- [Get the knock onto the pin](/guides/how-to-get-reps-to-use-the-crm): Log the visit before the rep leaves the door, including offline.

- [Field sales guides](/guides): The hub this how-to opens from.

- [Knockdesk pricing](/pricing): Full desk is on the pricing page.

## FAQ

### How to verify sales rep visits?

Read the knock at the door. Clocked In is not Knocking. A knock not at the door is unverified.

### What are verified check ins?

Verified check ins are visits logged at the pin. A knock not at the door stays unverified.

### What is Auto-Clock?

Auto-Clock can clock the rep in when they start a route or start a knock. It does not replace the visit log.

### Is Clocked In the same as a verified visit?

No. Clocked In is the shift. A verified visit is a knock at the door. A knock not at the door stays unverified. That is fair monitoring, not covert surveillance.

### Does an unverified visit get deleted?

No. Log visit outside the knock radius still saves. The badge is Unverified visit.

### How much does Knockdesk cost?

Full desk is on the pricing page. A free trial is not open.