# See the shift before you call the crew

How to track outside sales reps is to put one owner on a territory, read Clocked In versus Knocking as shift states, and keep every visit on the pin so Friday is not a parking-lot story. Knockdesk is field sales software for that desk, and this how-to sits under the field sales management pillar on the guides hub.

## You cannot manage a crew you only hear about

How to track field sales reps fails the minute the week lives in a group chat. How to monitor sales representative activity from the office is the same job: the GPS clock, Auto-Clock, and Clocked In versus Knocking as shift states. There is no working-versus-knocking hours metric on the desk. If you are still calling at noon to learn who is out, you are reconstructing the day.

**The boundary.** If two names sit on the same turf, you are tracking overlap, not a crew.

**The clock.** Clock-in needs location. Auto-Clock can start the shift on a route or a knock. Take Break sits under Active while they are not on a route.

**The pin.** A visit that never hits the address is a story. Not Home still has to land.

## Mistakes that turn tracking into a rumor

The expensive miss is treating Clocked In as proof of doors. Clocked In means the GPS clock is on. Knocking means they are at a door. Mixing those into a homemade hours column is how Friday disagrees with the turf.

| Mistake | What you think you got | What Friday holds |
| --- | --- | --- |
| A working-versus-knocking hours column | A utilization number | The product does not have that metric |
| A shared list | Coverage | Two reps on the same doors |
| A photo dump at 6 p.m. | A visit log | An evening typing shift |
| Skipping Not Home | A high contact rate | Turf that looks unfinished |
| Calling the crew at noon | A live read | A rumor with a timestamp |

## Read the activity that already landed

On Knockdesk the manager map shows who is Clocked In. Location and shift updates arrive on the live stream, and the manager map also polls every 60 seconds. Late clock-in opens 15 minutes past the scheduled start. No-show opens 2 hours past start with no clock-in. The activity here is a fixture: Maya Chen, Knock outcome, Appointment at 418 Oak Ave; Jordan Hale, Recording kept. That sample is not a customer crew. Full desk is on the pricing page. There is no second Knockdesk tier. A free trial is not open.

## Keep going from this tracking how-to

- [Field sales management pillar](/guides/field-sales-management): The desk job of assigning turf and reading the visit this page already named.

- [Sales rep tracking on the map](/features/sales-rep-tracking): The live crew map, shift states, and alerts next to this practice.

- [Create the territory first](/guides/how-to-create-sales-territories): You cannot track an owner if two people still share the doors.

- [Walk the turf beside them](/guides/how-to-run-a-sales-ride-along): A ride-along still needs the same assigned turf this desk is watching.

- [Back to the guides hub](/guides): The index this how-to opens from.

- [Full desk pricing](/pricing): One Knockdesk plan: Full desk.

## FAQ

### How to track outside sales reps without a noon text?

How to track outside sales reps is one owner on the territory, a GPS clock, Clocked In versus Knocking as shift states, and the visit on the pin. Knockdesk is field sales software for that desk.

### How to track field sales reps if they are already Clocked In?

How to track field sales reps is not a Clocked In badge alone. Read Knocking, On Route, At Door, On Break, and Idle, then require the outcome on the address, including Not Home.

### How to monitor sales representative shifts from the office?

How to monitor sales representative activity is the GPS clock, Auto-Clock on a route or a knock, and the alerts for late clock-in, no-show, and inactivity. There is no working-versus-knocking hours metric.

### Does Auto-Clock replace the GPS clock?

No. The GPS clock is Active, with location required to clock in. Auto-Clock can start that shift when the rep starts a route or starts a knock. Both Auto-Clock switches start on unless you turn them off.

### What is a late clock-in or a no-show?

Late clock-in opens 15 minutes past the scheduled start. No-show opens 2 hours past start with no clock-in. Those are the product thresholds, not a customer day.

### How much does Knockdesk cost?

Full desk is on the pricing page. There is no second Knockdesk tier. A free trial is not open. Book a walkthrough and bring the crew you still call at noon.