# Reverse the dollar. Keep the original row.

A commission chargeback is a void that writes a reversal of the paid amount times negative one, while the original row stays, and that ledger lives on the sales commission structure guide. Knockdesk is field sales software that does not invent a rate when it reverses.

## A clawback is a reversal, not a new percent

A sales commission clawback is the same void: the product writes a reversal, and the original row stays. A chargeback in sales commission is not a new rate. It is the paid amount flipped. You feel it when someone deletes the paid line to make Friday look clean, and then nobody can prove what was owed.

**Dispute.** Sets the deal to under dispute and leaves the ledger as it is. Needs a reason. A voided sale cannot be disputed.

**Void.** Stores a reason. When a commission row exists, it writes that amount times negative one. It cannot run twice.

**Empty.** If no commission row was written, there is nothing to reverse. The product never invents a rate.

## Mistakes that rewrite Friday

The expensive miss is treating dispute as the reversal. Dispute is a hold. Void is the write that flips the amount. Deleting the original row is how you lose the audit. Typing a new percent over the paid line is how you invent a rate.

| Mistake | What you think you got | What the ledger holds |
| --- | --- | --- |
| Delete the paid row | A clean sheet | No proof of the original $120 |
| Treat dispute as a clawback | A reversal | The $120 is unchanged |
| Void twice | A double fix | A sale already voided cannot be voided again |
| Type a new percent | A fairer payout | A rate nobody saved |
| Void with no reason | A faster Friday | The product stores a reason on the void |

## Write the reversal. Keep the paid line.

On Knockdesk void writes a reversal of the commission amount times negative one. The original row stays. Dispute leaves the ledger as it is. Only an admin confirms, disputes, and voids. The sample deal, Oak Ave install at $4,200, won and pending review, is a fixture, not a customer payout. Full desk is on the pricing page. A free trial is not open.

## Keep going from the reversal

- [Sales commission structure](/guides/sales-commission): The pillar this how-to sits under: the rate, then a ledger that can reverse.

- [Commission tracking on the desk](/features/commission-tracking): Dispute, void, and the review queue on Full desk.

- [Sales commission calculator](/tools/sales-commission-calculator): Recompute the paid amount before you void it.

- [Calculate the paid amount first](/guides/how-to-calculate-sales-commission): Worked dollars for the line you are about to reverse.

- [Reconcile the vendor file](/guides/how-to-reconcile-commissions-with-vendor-reports): Match the file before you void a row the file still shows as won.

- [Back to the guides hub](/guides): The index this how-to opens from.

- [Full desk pricing](/pricing): One Knockdesk plan: Full desk.

## FAQ

### What is a commission chargeback?

A commission chargeback is a void that writes a reversal of the paid amount times negative one. The original row stays. Example: $120 becomes -$120. That $120 is an example, not a product rate.

### What is a sales commission clawback?

A sales commission clawback is the same void. The product writes a reversal. It does not invent a new rate, and it does not delete the paid line.

### What is a chargeback in sales commission if I only dispute?

A chargeback in sales commission is the reversal, not the hold. Dispute leaves the $120 example unchanged and keeps the sale out of totals until you confirm again or void it.

### How does three paid and one voided add up?

Three example sales at $120 is 3 times 120, which is $360. One void is 120 times negative one, which is -$120. $360 plus -$120 is $240. The ledger keeps four rows: three originals and one reversal.

### Can I void a sale twice, or dispute a voided sale?

No. A sale already voided cannot be voided again. A voided sale cannot be disputed. Resolve a dispute by confirming again or by voiding it once.

### How much does Knockdesk cost?

Full desk is on the pricing page. There is no second Knockdesk tier. A free trial is not open. Book a walkthrough and bring the sale the file got wrong.