# A recap from the tape, not a live pipe

What is voice to CRM, on this desk, is a recap written from a recording after the door, not a live CRM sync. Knockdesk is field sales software. Recording is opt-in. Consent is a step before Start Recording. Skip Recording still logs the outcome. Leads move by import and export. There is no Zapier. There is no whisper during the talk.

## A voice note that posts itself into another CRM is not this page

You feel it when the demo promised the talk would land in the other system before the van left the lot. What is voice to CRM here is narrower. The file starts after consent. Coach writes a recap on that knock. The outcome the rep logged stays. If you need a file of those rows, you export. Nothing pushes live. Nothing whispers while the door is open.

**Consent first.** Verbal, written, or consent captured on the recording. Then Start Recording. The file does not start itself.

**Skip the tape.** Skip Recording continues the knock with no file. The outcome still sits on the pin.

**No live pipe.** Import and export only. No Zapier. The recap does not write another CRM while the shift is on.

## Sixteen recaps, twelve skips, zero live writes

River pack logs 28 outcomes. 16 knocks start a file after consent, and those 16 get a recap on the visit. 12 skip the tape. All 28 still have an outcome on the pin. Export writes 28 rows. Live writes to another CRM: 0. Zapier jobs: 0. Whispers during the talk: 0. The recap never replaced Sold or Not Home.

| Beat | Count | What moved |
| --- | --- | --- |
| Outcomes on pins | 28 | Every door has a disposition |
| Recorded after consent | 16 | A recap sits on those knocks |
| Skip Recording | 12 | Still an outcome. Still no file. |
| Export | 28 rows | A file you take with you |
| Live CRM writes | 0 | No Zapier. No two-way sync. |

## The recap is coaching. The pin is the CRM row. Export is the file.

Conversation recording is the file after consent. AI sales coaching scores the tape after the door. Voice to CRM, in the way other desks use the phrase, is often a live write. Knockdesk keeps the recap on the knock and moves lists by import and export. Do not plan a Zapier job that this desk will not run.

- [Conversation recording](/features/conversation-recording): Consent, the file, Skip Recording, and the outcome that stays.

- [AI sales coaching](/features/ai-sales-coaching): Scores after the door. No whisper during the talk.

- [Coach](/coach): The recap and the scores on the visit you already logged.

## How Knockdesk tracks it

Recording is opt-in. Consent is a step before Start Recording. Skip Recording logs the visit with no file. After the door, Coach writes a recap. The recap does not replace the outcome the rep logged. Leads move by import and export. There is no live CRM sync, no Zapier, and no live whisper. Full desk is on the pricing page.

## Keep going from the recap

- [Field sales glossary](/glossary): The hub this term opens from.

- [Conversation recording](/features/conversation-recording): Ask first. Then start the file. Skip still logs the door.

- [AI sales coaching](/features/ai-sales-coaching): The scores after the tape, with no whisper.

- [Pricing](/pricing): Full desk is on the pricing page. Import and export only.

## FAQ

### What is voice to CRM?

On this desk, voice to CRM is a recap written from a recording after the door. It is not a live CRM sync.

### Does Knockdesk sync talks into another CRM live?

No. Leads move by import and export. There is no live two-way sync and no Zapier.

### Is recording required on every door?

No. Recording is opt-in. Skip Recording still logs the outcome on the pin.

### What consent does Knockdesk ask for?

Consent is a step before the file starts. The rep picks verbal, written, or consent they will capture on the recording. Knockdesk does not ask the other party.

### Does the recap change the outcome?

No. The recap sits on the knock. Review does not rewrite Sold, Not Home, or any other disposition.

### Does Knockdesk whisper during the talk?

No. There is no live whisper. Coaching starts after the door.

### How much does Knockdesk cost?

Full desk is on the pricing page. A free trial is not open.