# Rep time over customer time, from the tape

What is talk to listen ratio is rep speaking time divided by customer speaking time, read from a recording. Knockdesk is field sales software that writes that card after the door. Recording is opt-in. Consent is a step. Skip the tape and the outcome still logs. The score does not replace that outcome.

## A ratio that overwrites Sold is not a coaching card

You feel it when the card says the rep talked too much and the pin flipped from Sold to Interested. What is talk to listen ratio is a read from the file. The outcome the rep logged stays. Skip the tape on a door that said no, and Not Home still saves.

**Ask first.** Consent is a step: verbal, written, or captured on the recording. Then Start Recording.

**Skip the file.** The rep can skip recording and still log the visit. Coverage does not wait on a tape.

**Beside the outcome.** The score sits next to Sold, Not Home, or any other disposition. It does not replace it.

## Two hundred eighty over one hundred sixty, a ratio you can recompute

Jordan records 8 minutes after consent. Rep speaking time is 4 minutes 40 seconds, which is 280 seconds. Customer speaking time is 2 minutes 40 seconds, which is 160 seconds. Silence is 40 seconds. Talk to listen ratio is 280 / 160 = 1.75. Rep share of speaking time is 280 / 440, about 63.6 percent. A second door skips the tape and logs Not Home. That pin has an outcome and no ratio. The card never rewrote either visit.

| Beat | Seconds | What the card can say |
| --- | --- | --- |
| Rep speaking | 280 | The numerator |
| Customer speaking | 160 | The denominator |
| Ratio | 280 / 160 | 1.75 |
| Silence | 40 | Not in the divide |
| Skipped door | 0 file | Not Home still logged. Ratio empty. |

## The ratio is not the visit, and it is not the walk

The visit is the outcome on the pin. Canvassing is the walk that got you there. What is talk to listen ratio starts only after a recording exists. Coach is where that card is read.

- [Coach](/coach): The desk that reads the tape after consent.

- [Canvassing](/glossary/canvassing): The walk. The ratio is not coverage.

## How Knockdesk tracks it

Recording is opt-in. Consent is a step before Start Recording. Skip Recording logs the visit with no file. Talk to listen ratio is rep speaking time divided by customer speaking time. If the customer spoke for 0 seconds, the ratio is 0. Silence is segment time not labeled REP or CUSTOMER. The score does not replace the outcome the rep logged. Full desk is on the pricing page.

## Keep going from the card

- [Field sales glossary](/glossary): The hub this term opens from.

- [Coach](/coach): Read the tape after the door, with the logged outcome left alone.

- [Canvassing](/glossary/canvassing): The walk that still has to land on the pin, tape or not.

- [Canvass](/canvass): Log the visit. Skip Recording still saves that door.

## FAQ

### What is talk to listen ratio?

Talk to listen ratio is rep speaking time divided by customer speaking time, from a recording. If the customer spoke for 0 seconds, the ratio is 0.

### Is recording required for every visit?

No. Recording is opt-in. Skip Recording still logs the outcome on the pin.

### What consent does Knockdesk ask for?

Consent is a step before the file starts. The rep picks verbal, written, or consent they will capture on the recording.

### Does the score replace the logged outcome?

No. The score sits beside Sold, Not Home, or any other disposition. It does not replace it.

### Does silence count as listen time?

No. Silence is segment time not labeled REP or CUSTOMER. It stays out of the divide.

### What is the 280 / 160 example?

Rep speaking 280 seconds over customer speaking 160 seconds is 1.75. That card is an example, not a target.

### How much does Knockdesk cost?

Full desk is on the pricing page. A free trial is not open.