# Did the talk hit the six steps

What is script adherence is whether the talk used the steps you published. Knockdesk is field sales software that scores six Coach steps after the recording: opening, rapport, discovery, presentation, objections, and close. The score does not replace the outcome the rep logged.

## A high score on a missed close is not a sold door

You feel it when the card looks clean and the pin still says Not Home. What is script adherence is the steps on the recording, not the money. Maya can hit opening and still miss objections. The Appointment she logged stays. Coach does not whisper the next line at the door.

**Publish first.** A draft script does not score talks. Publish the six steps, then the tape can use or miss them.

**Paste, do not import.** Copy the lines. Paste them into Coach. The product does not import scripts from another page.

**Outcome stays.** The score sits beside the visit. It does not replace Sold, Appointment, or Not Home.

## Thirty-eight used steps, sixty chances, a rate you can recompute

Ten recordings, all six steps required. That is 60 step chances. Used: opening 10, rapport 8, discovery 6, presentation 7, objections 3, close 4. Used total 38. Script adherence is 38 / 60, about 63 percent. Objections on those talks is 3 / 10, which is 30 percent. A missed close does not delete the Appointment on the pin.

| Step | Used | On those 10 talks |
| --- | --- | --- |
| Opening | 10 | 10 / 10 |
| Rapport | 8 | 8 / 10 |
| Discovery | 6 | 6 / 10 |
| Presentation | 7 | 7 / 10 |
| Objections | 3 | 3 / 10 |
| Close | 4 | 4 / 10 |
| All six | 38 of 60 | About 63% |

## How Knockdesk tracks it

Coach scores opening, rapport, discovery, presentation, objections, and close after the recording. Paste the lines into those steps. The product does not import scripts. Publish the script. A draft does not score talks. The score does not replace the outcome the rep logged. Full desk is on the pricing page.

## Keep going from the steps

- [Field sales glossary](/glossary): The hub this term opens from.

- [Coach](/coach): Score the six steps after the recording. No whisper at the door.

- [AI sales coaching](/features/ai-sales-coaching): The inbox after the tape, beside the outcome that stayed.

## FAQ

### What is script adherence?

Script adherence is whether the talk used the published steps. In Knockdesk those steps are opening, rapport, discovery, presentation, objections, and close.

### Does the score replace the logged outcome?

No. The score sits beside the visit. Appointment, Sold, and Not Home stay as the rep logged them.

### Will Knockdesk import a script?

No. Paste the lines into Coach. The product does not import scripts.

### How do you recompute the example?

10 talks, 6 required steps, 60 chances. Used 38. Adherence is 38 / 60, about 63 percent. Objections used 3 of 10.

### Does a draft script score talks?

No. Publish the six steps first. A draft does not score.

### Does Coach whisper the next line?

No. Scoring happens after the recording.

### How much does Knockdesk cost?

Full desk is on the pricing page. A free trial is not open.