# A manager walks the turf with a rep

A ride-along is a manager walking the turf with a rep. Knockdesk is field sales software, and reps still ask what is a ride along in sales when the only coaching they get is a text after dark.

## The ride-along only counts if Friday can read it

You feel it when you spent the day in the passenger seat and the week still cannot say which doors were real. The ride-along is the coaching. The log is what keeps the coaching honest. If eight knocks lived only in a notebook, you coached a story.

**The walk.** Dana hears the opener, the stall, and the sit ask on the same pins Jordan will work tomorrow.

**The count.** 28 knocks hit the pin. The sheet that said 36 cannot be the coaching file.

**The next door.** The note after the fourth conversation is for the fifth pin, not for a Friday export.

## The passenger seat is not the tape

A ride-along puts a person in the car. A virtual ride-along starts after the recording. Turf is the work they walk that day. Do not mix the three when you plan the week.

- [Virtual ride-along](/glossary/virtual-ride-along): Coaching from a recording instead of the passenger seat.

- [Turf](/glossary/turf): The pack cut from a territory that the ride-along actually walks.

## How Knockdesk tracks it

Knockdesk does not start a live ride-along mode. It holds the turf they walk and the knocks the rep logs while the manager is there. If they record a door after consent, Coach keeps the tape. Full desk is on the pricing page.

## Keep going from the passenger seat

- [Field sales glossary](/glossary): The hub this term opens from.

- [Virtual ride-along](/glossary/virtual-ride-along): The recording when you cannot take the car.

- [How to run a sales ride-along](/guides/how-to-run-a-sales-ride-along): The walkthrough for the day on the turf.

## FAQ

### What is a ride along in sales?

A ride-along is a manager walking the turf with a rep, hearing the door, and coaching before the next pin. It is not a recap after Friday.

### Is a ride-along the same as a virtual ride-along?

No. The ride-along puts the manager in the passenger seat. A virtual ride-along uses a recording after the visit.

### Does Knockdesk start the ride-along for you?

No. The manager still rides. Knockdesk holds the turf and the knocks from that day, and the tape if they recorded.

### What should get logged during a ride-along?

Every knock that happened. If the sheet says 36 and the pins say 28, you coached a number that is not on the map.

### How much does Knockdesk cost?

Full desk is on the pricing page. There are no other Knockdesk tiers.

### Is there a free trial?

No. A free trial is not open. Book a walkthrough and bring the Tuesday that did not match the pins.