# Minutes on the clock with no knock What is idle time in field sales is time on the clock with no knock. Knockdesk is field sales software that stores that stall as idle_minutes in capacity analytics, next to clocked minutes and active minutes. Clocked In versus Knocking are shift states, not a second hours column. ## A full clock with no knock is still a shift, not a day on turf You feel it when Maya was Active for six hours and the map shows twelve knocks. What is idle time in field sales is the gap between the clock and the door. If you read only Clocked In, the day looks full. If you read Knocking, you see whether the shift ever stood on a porch. Those two labels are states. Idle_minutes is the count. **Clocked In.** The shift started. Location was required to clock in. This is attendance, not pace. **Knocking.** The state at the door. It is not a second hours column next to Clocked In. **Idle.** The live state when the clock is on and the knock is not. Capacity analytics sums it as idle_minutes. ## Three hundred sixty clocked, ninety idle, two utilization stories Maya clocks 360 minutes. Active minutes are 240. Break is 30. Idle_minutes are 90. 240 plus 90 plus 30 is 360. Utilization as active over clocked is 240 / 360, which is about 67 percent. If you fold idle into active you get 330 / 360, about 92 percent, and you have hidden an hour and a half with no knock. | Bucket | Minutes | How to read it | | --- | --- | --- | | Clocked | 360 | The shift. Six hours. | | Active | 240 | The walk. Four hours. | | Idle_minutes | 90 | No knock. An hour and a half. | | Break | 30 | On Break. Not idle, not the walk. | | Active / clocked | 240 / 360 | About 67 percent. The honest utilization. | | If idle is treated as active | 330 / 360 | About 92 percent. The stall disappeared. | ## Idle is not knocks per hour, and it is not a break Knocks per hour divides knocks by active route hours. A break is On Break. Idle is the clock with no knock and no break. Mixing those three into one hours number hides whether the crew walked, sat, or stopped on purpose. 1. Clock in with location. The shift shows Clocked In. 2. Start the route. Active minutes can accumulate on that walk. 3. Take Break when you stop on purpose, then End Break. 4. Read idle_minutes beside clocked and active. Do not fold the stall into the walk. 5. Read Clocked In versus Knocking as states on the live shift, not as two hours columns. ## How Knockdesk tracks it Capacity analytics stores idle_minutes next to clocked minutes and active minutes. Clocked In versus Knocking are shift states. There is no separate working-time versus knocking-time hours column. Full desk is on the pricing page. ## Keep going from the stall - [Field sales glossary](/glossary): The hub this term opens from. - [Field sales time tracking](/features/field-sales-time-tracking): The GPS clock, Auto-Clock, and the shift states including Idle. - [Knocks per hour](/glossary/knocks-per-hour): Pace on active hours, not on idle sitting in the lot. - [Utilization](/glossary/utilization): Active over clocked. Idle is the stall that shrinks that rate. ## FAQ ### What is idle time in field sales? Idle time in field sales is minutes on the clock with no knock. In Knockdesk, capacity analytics stores that count as idle_minutes next to clocked and active. ### How is idle different from a break? A break is On Break, with Take Break and End Break. Idle is the clock running with no knock and no break. ### Should I divide knocks by clocked hours? Not if you mean pace. Knocks per hour uses active route hours. Clocked hours include idle, break, and the lot. ### What is Clocked In versus Knocking? They are shift states. Clocked In is attendance. Knocking is the state at the door. They are not a second pair of hours columns. ### How do you recompute the example? 360 clocked, 240 active, 90 idle, 30 break. Utilization is 240 / 360, about 67 percent. Folding idle into active makes 330 / 360, about 92 percent. ### How much does Knockdesk cost? Full desk is on the pricing page. A free trial is not open.