# Reverse the dollar. Keep the original row.

A commission chargeback is a commission reversed when the sale does not hold, and what is a commission chargeback on the deal is that write: the paid amount times negative one, with the original row still there. Knockdesk is field sales software that never invents a rate when it reverses.

## A chargeback is not a new percent you type over Friday

You feel it when the vendor file drops a deal and someone overwrites the paid cell. What is a commission chargeback is the reversal, not a fairer rate. Confirm at the live rate. Dispute if the file is wrong. Void only when the deal should not pay. Deleting the original row is how the audit dies.

1. Confirm the sale at the vendor rate that was live, then the organization default. If neither exists, the amount stays empty.
2. Dispute first when the file is wrong. Dispute leaves the ledger as it is and holds the deal out of totals.
3. Void when the sale should not pay. Store a reason. A voided sale cannot be disputed.
4. When a commission row exists, void writes that amount times negative one. Leave the original row.

## A chargeback sits next to the clawback, not on top of OTE

A clawback is the take-back on the paycheck. OTE is the on-target year if quota is hit. The commission chargeback is the ledger write on the deal. How to handle commission chargebacks is the longer walkthrough of these same four steps.

- [Field sales glossary](/glossary): The hub this term opens from.

- [Clawback](/glossary/clawback): Pay taken back after a cancel or chargeback.

## How Knockdesk tracks it

Confirmation uses the vendor rate whose window contains that moment, then the default organization rate. If neither exists, no commission row is written. Dispute leaves the ledger as it is. Void writes a reversal of that amount times negative one. A sale already voided cannot be voided again. Full desk is on the pricing page.

## Keep going from the reversal

- [Field sales glossary](/glossary): The hub this term opens from.

- [Clawback](/glossary/clawback): The take-back on the pay, in the same confirm-void-dispute family.

- [How to handle commission chargebacks](/guides/how-to-handle-commission-chargebacks): The how-to that keeps the original row and writes the reversal.

## FAQ

### What is a commission chargeback?

A commission chargeback is a commission reversed when the sale does not hold. The original row stays. Void writes that amount times negative one.

### How is a chargeback different from a clawback?

The chargeback is the reversal on the deal. The clawback is the pay taken back. Same family: confirm, void, dispute.

### Does dispute reverse the dollar?

No. Dispute is a hold. In the example, a disputed $120 stays $120 until you void or confirm again.

### What if there was no commission row?

There is nothing to reverse. If no vendor rate and no default existed at confirmation, the amount stayed empty.

### Can I void a chargeback twice to fix it harder?

No. A sale already voided cannot be voided again. Three paid and one void is four rows, not five.

### How much does Knockdesk cost?

Full desk is on the pricing page. A free trial is not open.