# Take the pay back. Keep the paid row.

A commission clawback is pay taken back after a cancel or a chargeback, and what is a commission clawback on the visit is that take-back after the porch already said sold. Knockdesk is field sales software that confirms at the live rate, then voids a reversal, without inventing a dollar.

## A clawback that deletes the paid line is how you lose the audit

You feel it when the cancel hits and someone erases Friday so the sheet looks clean. What is a commission clawback is the reversal, not a new percent. Confirm first. If the file is wrong, dispute and leave the ledger as it is. Void only when the visit should not pay. The product never invents a rate.

**Confirm.** Pay the vendor rate at confirmation, then the organization default. A blank stays blank.

**Void.** Writes a reversal of that amount times negative one. Store a reason. It cannot run twice.

**Dispute.** Holds the sale out of totals. It does not take the pay back. A voided sale cannot be disputed.

## A clawback is the same family as a commission chargeback

A commission chargeback is the reversal when the sale does not hold. A clawback is that take-back on the paycheck. A draw against commission is pay now, recovered later. None of those replace the confirmation rate.

- [Field sales glossary](/glossary): The hub this term opens from.

- [Commission chargeback](/glossary/commission-chargeback): The reversal write when the sale does not hold.

## How Knockdesk tracks it

Confirmation uses the vendor rate whose window contains that moment, then the default organization rate. If neither exists, the amount stays empty and there is nothing to claw back. Dispute leaves the ledger as it is. Void, when a commission row exists, writes a reversal of that amount times negative one. The original row stays. Full desk is on the pricing page.

## Keep going from the take-back

- [Field sales glossary](/glossary): The hub this term opens from.

- [Commission chargeback](/glossary/commission-chargeback): The same family: confirm, void, dispute.

- [How to handle commission chargebacks](/guides/how-to-handle-commission-chargebacks): The steps that keep the original row and write the reversal.

## FAQ

### What is a commission clawback?

A commission clawback is pay taken back after a cancel or a chargeback. The original paid row stays. The desk writes a reversal.

### Is a clawback the same as a chargeback?

They are the same family. The chargeback is the reversal on the sale. The clawback is the take-back on the pay.

### Does dispute take the pay back?

No. Dispute holds the line and leaves the ledger as it is. Void is the write that flips the amount.

### What if no rate was saved at confirmation?

The amount stays empty. There is no commission row to reverse. The product never invents a rate.

### Can I void a clawback twice?

No. A sale already voided cannot be voided again. The example is $120 and -$120, not a second flip.

### How much does Knockdesk cost?

Full desk is on the pricing page. A free trial is not open.