# Clocked in is not knocking

A sales check-in is proof the rep started the shift or arrived, and what is a sales check in on this desk is Clocked In versus Knocking, not a second hours column. Knockdesk is field sales software with a GPS clock and Auto-Clock. Location ties the visit. A knock not at the door is unverified.

## A check-in from the lot is not a knock at the door

You feel it when everyone is Clocked In and the pins are still quiet. What is a sales check in is the start of the shift. Knocking is the door. 34 visits on that shift is the work. Three unverified knocks are still on the day. They are not deleted because the phone was down the block.

**Clocked In.** Active is on, with location. The shift has started. That is not knocking time.

**Knocking.** The rep is at the door. Auto-Clock can start the shift on that knock if they were still offline.

**The visit.** Location ties the knock to the pin. Outside the radius, default 100 meters, the badge is unverified.

## A check-in is not a breadcrumb trail

A GPS breadcrumb trail is a path some products draw. A call report is the row after the door. The sales check-in is the clock that starts the shift so those two have a day to sit on.

- [Field sales glossary](/glossary): The hub this term opens from.

- [Breadcrumb trail](/glossary/breadcrumb-trail): Visit time and place on the pin, not a drawn GPS path.

## How Knockdesk tracks it

The GPS clock is Active, with location required. Clock-in stores latitude, longitude, and accuracy. Auto-Clock can clock a rep in when they start a route or start a knock. Clocked In and Knocking are shift states, not a second hours column. Location ties the visit. A knock not at the door is unverified. Full desk is on the pricing page.

## Keep going from the clock

- [Field sales glossary](/glossary): The hub this term opens from.

- [Breadcrumb trail](/glossary/breadcrumb-trail): Time and place on the visit, next to the clock.

- [Field sales time tracking](/features/field-sales-time-tracking): The GPS clock, Auto-Clock, and the shift states.

## FAQ

### What is a sales check in?

A sales check-in is proof the shift started. On this desk that is Clocked In on the GPS clock, not the knock itself.

### Is Clocked In the same as Knocking?

No. Clocked In means the shift is on. Knocking means they are at the door. Those are shift states, not two hours columns.

### What is Auto-Clock?

Auto-Clock can start the shift when the rep starts a route or starts a knock, so they are not still offline at the first door.

### What if they check in away from the door?

The shift can still start. The visit is unverified when GPS is outside the radius, default 100 meters.

### Does clock-in work with GPS off?

No. Location is required to clock in. The desk stores latitude, longitude, and accuracy.

### How much does Knockdesk cost?

Full desk is on the pricing page. A free trial is not open.