# Clock in where they knock.

Knockdesk is field sales software for teams that sell in person. Field sales time tracking here is the GPS clock: Active, with location required, then the shift the rep is in. The rows on this page, 418 Oak Ave and 90 Pine Ct, are a sample, not a customer's shift.

## What the GPS clock writes on a live shift

A gps time clock for sales reps is the Active toggle, not a timesheet typed after Friday. A time tracking app for sales reps in Knockdesk writes Clocked In when location is on, then moves the shift as the rep starts a route or stands at a door. The sample days on this page, with Tuesday at 82 knocks, are a sample, not a customer week.

## How Active becomes a shift state

A sales rep timesheet app here is the clock plus the shift state. It is Clocked In versus Knocking, not a separate working-time versus knocking-time hours column.

1. Allow location on the device. Clock-in fails with Location access required to clock in if GPS is off.
2. Turn the Active toggle on. The label moves from Inactive to Active, and the shift shows Clocked In. The desk stores latitude, longitude, and accuracy from the phone.
3. Start a route or a knock if Auto-Clock is on. Auto-Clock Settings can clock you in when starting a route or when starting a knock.
4. Use Take Break when you stop, then End Break when you resume. Those controls show while you are clocked in and not on a route.
5. Starting a route can move the shift to On Route. At a door the state can be At Door, then Knocking. Idle and On Break are the other live states.
6. Turn Active off to clock out. Location is read again on clock-out.

## Settings in the product

These are the clock rules the product saves. Field sales time tracking is this list. Clocked In and Knocking are shift states, not a second hours column.

| Setting | In the product |
| --- | --- |
| Active toggle | On clocks you in. Off clocks you out. Location access is required to clock in. |
| Clock-in location | Latitude, longitude, and accuracy from the phone. Without location, clock-in will not start. |
| Clock-out location | Location is read again when Active is turned off. |
| Auto-Clock | When starting a route, and when starting a knock, can turn the shift on without the toggle. Both start on unless you turn them off. |
| Break | Take Break and End Break sit under Active while you are clocked in and not on a route. |
| Shift states | Offline, Clocked In, Selecting Route, On Route, At Door, Knocking, On Break, and Idle. |
| Hours on the shift | Clocked In versus Knocking are shift states. There is no separate working time versus knocking time metric. |

## What a manager sees and what a rep toggles

The manager sees the shift the clock already wrote. The rep owns Active, Take Break, and End Break. Live crew tracking sits on the sales rep tracking page.

**Manager.** The crew map and the shift state: Clocked In, On Route, At Door, Knocking, On Break, Idle. Late clock-in and no-show alerts live on sales rep tracking, next to this clock.

**Rep.** Active, Auto-Clock on a route or a knock, Take Break, End Break, and clock-out. The phone has to allow location or clock-in will not start.

## Versus a paper timesheet

A paper timesheet can say the rep was out. It does not store the GPS point on clock-in, move the state to Knocking, or read location again on clock-out. The table is the product, not a customer's hours.

| What you watch | On paper | What Knockdesk does |
| --- | --- | --- |
| Clock-in | A written start | Active, with location required |
| A route that starts first | A guess | Auto-Clock can clock in when starting a route |
| A knock that starts first | A guess | Auto-Clock can clock in when starting a knock |
| A break | A note | Take Break, then End Break |
| Clocked In versus Knocking | One hours column | Two shift states, not a third hours column |

## Related features

- [Start at the feature index](/features): The features page lists the clock next to territory, routes, and tracking.

- [Read the seat price](/pricing): Full desk is on the pricing page, with no second tier.

- [Open sales rep tracking](/features/sales-rep-tracking): The live crew map and the alerts start when this clock is on.

- [Read how the GPS clock works](/help/gps-clock): The longer steps for Active, Auto-Clock, Take Break, and clock-out.

- [Start the route that clocks you in](/features/sales-route-planning): Auto-Clock can start the shift when the route starts.

- [Open the activity log](/features/sales-activity-tracking): The clock is the shift. The log is the visit the crew already finished.

- [Read clocked hours later](/features/field-sales-analytics): Rep Utilization Report reads clocked hours, active hours, break, and idle from the shift.

- [Finish the hire checklist](/features/sales-onboarding): My Onboarding sits on this same Full desk seat as the clock.

- [Assign the course](/features/sales-training): Training sits on this same Full desk seat as the shift.

- [Open the schedule beside the clock](/features/sales-team-scheduling): The schedule is the start time. The clock is whether they actually turned Active on.

- [Stay on the canvassing desk](/canvass): The knock still sits on the canvassing page after the shift is Clocked In.

- [Keep knocking if the signal drops](/help/offline-mode): The knock still saves if the signal drops mid-shift.

## FAQ

### What is field sales time tracking in Knockdesk?

Field sales time tracking is the GPS clock. Knockdesk is field sales software. Active clocks you in with location. The shift then moves through Clocked In, On Route, At Door, Knocking, On Break, and Idle.

### What is a gps time clock for sales reps?

A gps time clock for sales reps is the Active toggle. Location access is required. Clock-in stores latitude, longitude, and accuracy. Clock-out reads location again.

### What is a time tracking app for sales reps?

A time tracking app for sales reps here is Active, Auto-Clock, Take Break, End Break, and the shift state. Auto-Clock can start when starting a route or starting a knock.

### What is a sales rep timesheet app on this desk?

A sales rep timesheet app here is the clock plus the shift states. It shows Clocked In versus Knocking. There is no separate working time versus knocking time metric.

### Why did clock-in fail?

Location was off. The desk needs location access to clock in.

### Does starting a route change the shift?

Yes. Starting a route can move the shift to On Route. Auto-Clock can also clock the rep in when the route starts, if that setting is on.

### Which plan includes the clock?

Full desk is the only Knockdesk plan. It is Full desk. A free trial is not open. Book a Walkthrough.