# Log the door they actually hit.

Knockdesk is field sales software for teams that sell in person. A door knocking tracker here is the status on the pin: Not Home, No Answer, the talk, the sale, and the Unverified visit badge when GPS is outside the knock radius. Nobody-home still counts as coverage. A tally in a thread is not a knock.

## What door knock tracking keeps on the address

Door knock tracking in Knockdesk is the visit on the address, including when nobody is home. The visit row on this page is a sample. It is not a customer door. Coverage still moves when the outcome is Not Home.

## How a door to door tracking app logs the knock

A door to door tracking app has to write the pin while the rep is there. Knockdesk uses Start Knock for the timed visit, or Log visit for the outcome only. Both need GPS.

1. Open the pin. Location must be on. Log visit will not start without GPS.
2. Choose Start Knock for a timed visit at the door, or Log visit to save the outcome without the timed session.
3. If you are farther from the pin than Location Verification Maximum Distance, default 100 meters, Log visit still saves. Unverified door knocks keep an Unverified visit badge.
4. Pick the vendor if the pin has more than one, pick the outcome stage, add notes or follow-up when that stage requires them, then Complete visit.
5. Not Home still counts as coverage. Do Not Contact and Invalid Address do not.

## Door statuses in the product

These are the door statuses in the product. Admins rename them on Outcome Stages. The behavior still follows the switches on that stage.

| Status | On the pin |
| --- | --- |
| Not Home | Nobody-home. The visit saves. Coverage still counts. |
| No Answer | The door was attempted. The visit saves. |
| Gated / No Access | The rep could not reach the door. |
| Contact - Not Interested | A talk, no path forward. |
| Contact - Interested | Creates Lead can open a lead when that switch is on. |
| Contact - Call Back | Requires Follow-up can force the next visit. |
| Appointment Set | Show on Deal Board can add a deal column. |
| Sold | A closed knock on that vendor. |
| Do Not Contact | Marks as DNC takes the pin off coverage. |
| Invalid Address | Marks as Invalid. The pin is left out of coverage. |
| Business Closed | The place is not a household you can work. |
| Other | A catch-all the admin can still rule. |

## Who can knock an unassigned place

Field prospecting is the org rule. Full lockdown, Semi lockdown, or Unrestricted. The territory switch Allow field prospecting only applies in Semi lockdown.

| Mode | What a rep can do |
| --- | --- |
| Full lockdown | Start a knock or log a visit only on pins assigned to them |
| Semi lockdown | Unassigned places only inside territories that allow field prospecting |
| Unrestricted | Start a knock or log a visit anywhere |

## Versus a spreadsheet

A sheet can list addresses. It does not keep unverified door knocks on the pin, and it does not treat Not Home as coverage. The table is an example, not a customer route.

| What you watch | On a sheet | What Knockdesk does |
| --- | --- | --- |
| The knock | A checkmark | Start Knock or Log visit on the pin |
| Not Home | Often treated as a miss | Coverage still counts |
| GPS off the pin | Usually blank | Unverified visit badge, visit still saved |
| Do Not Contact | A highlight | Marks as DNC, pin left out of coverage |
| Unassigned porch | Anyone can write it | Field prospecting allows, limits, or blocks it |

## Related features

- [Browse every feature](/features): Territory, routes, tracking, and the knock sit on one Full desk list.

- [Price the Full desk seat](/pricing): One seat is Full desk.

- [See who is clocked in](/features/sales-rep-tracking): The live crew map sits next to the knocks this tracker already saved.

- [Open the activity log](/features/sales-activity-tracking): The outcome on this door is the row the activity log already keeps.

- [Turn an interested door into a lead](/features/field-sales-lead-management): Creates Lead opens one lead per pin and vendor from the visit.

- [Work the canvassing map](/canvass): The knock is logged on the same canvassing desk as the turf.

- [How to log a knock](/help/log-a-knock): Start Knock for the timed visit. Log visit for the outcome only.

- [Why a visit is unverified](/help/unverified-visits): Outside the knock radius, the visit still saves with the badge.

- [Set field prospecting](/help/prospecting-policy): Full lockdown, Semi lockdown, or Unrestricted, then the territory switch in Semi.

## FAQ

### What is a door knocking tracker in Knockdesk?

It is the visit on the pin: Start Knock or Log visit, the outcome status, coverage for Not Home, and an Unverified visit badge when GPS is outside the knock radius.

### Does nobody-home count as coverage?

Yes. Not Home still saves and still counts as coverage. Do Not Contact and Invalid Address do not count toward coverage.

### What happens with unverified door knocks?

Log visit outside Location Verification Maximum Distance, default 100 meters, still saves. The toast says Unverified visit. The knock title can read Unverified visit log.

### Start Knock or Log visit?

Start Knock is the timed visit at the door. Log visit saves the outcome only. Both need GPS. Log visit is the path that still writes unverified door knocks.

### Can a rep knock a place that was never assigned?

Only if Field prospecting allows it. Full lockdown is assigned pins only. Semi lockdown allows unassigned places inside territories that allow field prospecting. Unrestricted allows anywhere.

### Which door statuses exist?

Not Home, No Answer, Gated / No Access, Contact - Not Interested, Contact - Interested, Contact - Call Back, Appointment Set, Sold, Do Not Contact, Invalid Address, Business Closed, and Other. Admins can rename them on Outcome Stages.

### Which plan includes door knock tracking?

Full desk is the only Knockdesk plan. It is Full desk. A free trial is not open.