# Replay the door before the one-on-one.

You need in-person sales conversation recording when the one-on-one is a story you cannot replay. Knockdesk is field sales software that asks for consent, keeps the file, and leaves the outcome the rep logged alone. The two rows on this page, 418 Oak Ave and 90 Pine Ct, are a sample, not a customer's week.

## What the recording does on the visit

The recording is the visit you can hear again before Friday's one-on-one. Consent is chosen before the file starts. Speakers are labeled on the transcript. Talk time is set against listen time. A suggested outcome sits beside the outcome the rep logged, and Knockdesk does not whisper while the door is open.

**Consent.** Verbal, written, or consent captured on the recording, before Start Recording. Skip Recording logs the visit with no file.

**The talk.** A transcript with speakers, plus talk time against listen time, after the door.

**The outcome.** The suggestion sits beside the outcome the rep logged. Review leaves that outcome as they entered it.

## How a knock becomes a file you can replay

A door to door sales recording app fails the moment the file starts before anyone agreed. Knockdesk stops on consent, then builds the transcript after the door.

1. The rep picks verbal consent, written consent, or consent they will capture on the recording, then starts recording. Skip Recording continues the knock with no file.
2. The upload is webm, mp3, wav, ogg, m4a, or aac, at least 1 second, and at most 80 MB (80 times 1,024 times 1,024 bytes).
3. The transcript is split by speaker. A single speaker is labeled REP. When identification works, that rep's speaker is REP and every other speaker is CUSTOMER. If identification fails, the segments stay UNKNOWN.
4. Talk-to-listen is rep speaking time divided by customer speaking time. If the customer spoke for 0 seconds, the ratio is 0. Each side's share is its speaking time divided by the two sides together. Silence on the card is segment time that is not labeled REP or CUSTOMER.
5. The suggested outcome is stored on its own. Marking the insights viewed or corrected does not change the outcome the rep logged during the knock. Knockdesk does not do live whisper coaching.

## The settings the recording actually saves

If you came for conversation intelligence for field sales, it is the transcript and the talk-to-listen card after the door, not a prompt in the rep's ear. These are the controls the product saves.

| Setting | What you set |
| --- | --- |
| Consent | Verbal, written, or recorded, before Start Recording. Skip Recording leaves no file. |
| Speakers | Each transcript segment is REP, CUSTOMER, or UNKNOWN. A single speaker is labeled REP. When identification works, the rep is REP and every other speaker is CUSTOMER. If it fails, segments stay UNKNOWN. |
| Talk versus listen | Rep speaking time divided by customer speaking time. If the customer spoke for 0 seconds, the ratio is 0. The card also shows each side's percent of speaking time, speaking duration, silence, and speaker count. Silence is segment time that is not labeled REP or CUSTOMER. |
| Suggested outcome | Stored separately from the outcome the rep logged. Viewing or correcting the insights does not change that outcome. |
| Retention | 30 days unless a manager or an admin marks it kept. An organization can keep up to 200 recordings. |
| File | webm, mp3, wav, ogg, m4a, or aac. Duration at least 1 second. Size at most 80 MB (80 times 1,024 times 1,024 bytes). |

## What a manager hears, and what a rep logs

Virtual ride along software, on this desk, is the recording you play after the door. A field rep can open only their own file. A manager or an admin can keep it, up to 200 kept recordings, so the 30-day deletion skips it.

The score card on this page reads 1.4:1, rep 58 percent, customer 42 percent, speaking 4 minutes 12 seconds, silence 38 seconds, and 2 speakers. That card is a sample, not a customer result. Knockdesk does not whisper during the conversation, and the suggested outcome does not overwrite the rep's outcome.

## A spreadsheet cannot replay the door

When you record in-person sales conversations in a sheet, the cell is a summary someone typed later. This ratio is an example of the product rule, not a customer and not a market stat. Rep speaking 90 seconds and customer speaking 60 seconds is 90 divided by 60, which is 1.5:1. The rep's share of speaking time is 90 divided by 150, which is 60 percent.

|  | Spreadsheet | Knockdesk |
| --- | --- | --- |
| Consent | A note you hope someone wrote | Verbal, written, or recorded consent before the file starts |
| Speakers | One paragraph | Transcript segments labeled REP, CUSTOMER, or UNKNOWN |
| The outcome | Whoever edited the cell last | The suggestion stays beside the outcome the rep logged |
| How long it lasts | Until someone deletes the row | 30 days, unless a manager or an admin keeps it, up to 200 kept |
| Example ratio | You guess who talked more | 90 seconds against 60 seconds reads 1.5:1 |

## Next to this recording

- [All Knockdesk features](/features): Territory, routes, tracking, recording, and coaching sit on one features list.

- [Full desk pricing](/pricing): One seat price, Full desk.

- [Map the territory](/features/sales-territory-mapping): Draw the territory and cut turf before the rep records a door on it.

- [Plan the route](/features/sales-route-planning): Order the stops still left on turf the rep holds.

- [Track the reps](/features/sales-rep-tracking): See who was out on the day the recording was made.

- [Coach the recording](/features/ai-sales-coaching): Score the script steps on this file after the door, not during it.

- [Run a contest](/features/sales-gamification): Put a contest on the same Full desk seat as the recording.

- [Reconcile the commission](/features/commission-tracking): Keep the payout next to the deal on this same seat.

- [Recording consent and retention](/trust/recording): Consent, the 30-day window, and who can keep a file.

## FAQ

### What does in-person sales conversation recording do here?

It records the visit after consent, writes a transcript with speakers, and shows talk time against listen time. The suggested outcome does not overwrite the rep's outcome. Knockdesk does not do live whisper coaching.

### Is Knockdesk a door to door sales recording app?

Yes. A door to door sales recording app here asks for verbal, written, or recorded consent before Start Recording. The rep can skip recording and still log the visit.

### Can we record in-person sales conversations on some doors only?

Yes. You record in-person sales conversations when the rep confirms consent. Skip Recording continues that knock with no file.

### What is conversation intelligence for field sales on this page?

Conversation intelligence for field sales is the transcript and the talk-to-listen card after the door. Talk-to-listen is rep speaking time divided by customer speaking time. It is not a live prompt in the rep's ear.

### Is this virtual ride along software?

Virtual ride along software here means you play the recording after the door. A field rep opens only their own file. It is not a live line into the rep's ear.

### How long does a sales recording app keep the file?

A sales recording app on Knockdesk keeps a recording 30 days unless a manager or an admin marks it kept. An organization can keep up to 200 recordings. See the recording trust page for that window.

### Which plan includes recording, and what does it cost?

Full desk only,. There is no second Knockdesk tier. A free trial is not open. Book a walkthrough.